PJ Reaper currently ships merchandise to eligible addresses within the United States. Many products sold through PJReaper.com are produced on demand after an order is placed. Production time is separate from shipping time, so please allow time for your merchandise to be manufactured before it enters the carrier network.

Shipping Rates

• Shipping charges are calculated and displayed during checkout before payment is completed.

• Current shipping rates may vary based on the number of items in an order and may change from time to time.

Processing & Production

• Many PJ Reaper merchandise items are made to order through our fulfillment partner, Printful.

• Production begins after an order is submitted for fulfillment. Production times may vary depending on the product, availability, order volume, and fulfillment location.

• Production time is in addition to carrier transit time.

Delivery Estimates

• Delivery dates shown during checkout, order confirmation, tracking, or other communications are estimates and are not guaranteed.

• Orders may be affected by carrier delays, weather, seasonal volume, fulfillment capacity, or other circumstances outside our reasonable control.

Tracking

• When tracking information is available, it will be provided after your order ships.

• Please allow time for carrier tracking systems to update after a shipping label is created.

Multiple Shipments

• Items in the same order may occasionally be manufactured or shipped from different fulfillment facilities.

• As a result, a single order may arrive in more than one package or on different delivery dates.

• You will not be charged additional shipping solely because an order is divided into multiple shipments after checkout.

Shipping Addresses

• Customers are responsible for providing a complete and accurate shipping address when placing an order.

• Please review your address carefully before completing checkout.

• If you notice an error after placing your order, contact: author@pjreaper.com as soon as possible.

• We will attempt to correct the address before fulfillment begins, but changes cannot be guaranteed after an order enters production or ships.

• If an order is returned because of an incorrect, incomplete, unclaimed, or otherwise undeliverable address, additional shipping charges may be required before the order can be reshipped.

Lost Packages

• If tracking indicates that an order may have been lost in transit, please contact us within 30 days of the estimated delivery date.

• Include your order number and any relevant tracking information.

• We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

Damaged or Incorrect Orders

• If your merchandise arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery.

• Please include: Your order number, a description of the issue and clear photographs showing the product and the problem

• Depending on the circumstances, we may provide a replacement or refund.

• Please do not mail merchandise back unless instructed to do so.

• Additional information is available in our Return Policy.

Shipping Availability

• At this time, PJReaper.com does not offer international shipping.

• Shipping to APO/FPO/DPO military addresses is also unavailable through the store at this time.

• Available shipping destinations may be expanded in the future.

• Contact PJ Reaper. Operated by Rook Stone Holdings LLC at: author@pjreaper.com for questions about shipping or an existing order.