Many products sold through PJReaper.com are made to order specifically for each purchase. Because merchandise is produced after an order is placed, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind. Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

• If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

• Email author@pjreaper.com and include your order number, a description of the problem and clear photographs showing the item and the issue

• We may request additional photographs or information when necessary to review the claim.

• If the issue is confirmed, we may provide an appropriate replacement or refund at no additional cost to you.

Incorrect Size, Color, or Change of Mind

Because most PJ Reaper merchandise is produced on demand, we generally cannot accept returns or exchanges when:

• The wrong size was ordered

• The wrong color was selected

• You change your mind after purchasing

• The product fits differently than expected but was produced according to the size ordered

• You no longer want the item

Please review available sizing information before purchasing apparel.

• Order Changes and Cancellations

• Orders may enter production shortly after they are placed.

• If you need to change or cancel an order, contact author@pjreaper.com as soon as possible.

• We will attempt to accommodate the request when possible, but changes and cancellations cannot be guaranteed once fulfillment has begun.

• Once an item has entered production, we may be unable to cancel, modify, or refund the order.

Lost Packages

• If your package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date.

• Include your order number and any available tracking information.

• We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

Incorrect or Undeliverable Addresses

• Customers are responsible for providing a complete and accurate shipping address.

• If an order is returned because the address supplied at checkout was incorrect, incomplete, unclaimed, or otherwise undeliverable, additional shipping charges may be required before the order can be reshipped.

• If you notice an address error after placing an order, contact us immediately. Address changes cannot be guaranteed after fulfillment has begun.

Returns

• Please do not mail merchandise back without contacting us first.

• Depending on the circumstances, a physical return may not be necessary.

• If a return is required, instructions will be provided after your claim is reviewed.

Refunds

• Approved refunds will generally be returned to the original payment method.

• Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

• Shipping charges may not be refundable unless the refund results from an error, defect, or other issue for which PJ Reaper or its fulfillment partner is responsible.

• Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Contact

For return, refund, damaged-order, or fulfillment questions:

PJ Reaper
Operated by Rook Stone Holdings LLC
author@pjreaper.com